Payment options
1. Online credit card payment: Visa, Mastercard - 3D secure
2. Money order from abroad
Data necessary for making the payment:
- Recipient: TRIP.TRAVEL LLC, 108 West 13th Street, Wilmington, DE 19801
- Bank details: Ceskoslovenska obchodna banka, a.s., Michalska 18, 815 63 Bratislava, Slovakia
- IBAN: SK77 7500 0000 0040 0973 9555
- Account no. : 4009739555/7500 (EUR)
- BIC/SWIFT: CEKOSKBX
- Sender's bank charges borne by: Sender (guest) - OUR
- Recipient's bank charges borne by: Sender (guest) - OUR
* Payment receipt should be sent by fax (+420-546422367) or by e-mail (info@trip.travel) no later than the due date.
(1) After confirmation, the guest is required to pay 50% of the full amount within 24 hours (not counting Saturdays, Sundays or holidays) to make the reservation valid. The other 50% the guest is required to pay at least 30 days before arrival.
If Your arrival is within 21 days You will need to pay the full amount within 24 hours (not counting Saturdays, Sundays or holidays) to make the reservation valid.
If You wish to pay for Your reservation with bank transfer, You need to pay the required amount within 24 hours from the time of on-line reservation, or time You receive confirmation of availability from our operators. At the same time, the guest is obligated to send TRIP.TRAVEL LLC a confirmation of the payment. In contrary, TRIP.TRAVEL LLC Is not obligated to carry out the service of the reservation. TRIP.TRAVEL LLC is not responsible for outstanding reservations of services caused by not receiving the confirmation within 24 hours (except for Saturdays, Sundays and holidays). All bank costs are to be paid by the client (when making the bank transfer payment client must put OUR on "Detail of charge"). All reservations not paid in full will not be considered valid.
(2) Payment in two instalments
The payment of the booked accommodation unit is settled in two parts. The first part is to be paid on receipt of the invoice, while the other is to be settled in our agency or in our partner agency closest to the booked facility, or at the location with the owner at the day of arrival.
Depending on the contract with the owner sometimes the rest of the amount has to be transferred to agency's bank account 45 to 30 days before the arrival.
The advance payment amounts can vary, depending on the payment that the agency is obliged to make to the house owner's account. Accordingly, the advance payment varies from 20% to 50% of the complete price.
In special cases (e.g. short booking period or guests that require entry visa for Republic of Croatia) it is necessary to make 100% advance payment.
The guest is acquainted with the exact payment procedure by the content of the e-mail containing the invoice.
If the guest requires an official invoice, they are obliged to notify the agency at the beginning of the claim.
Reservation payment deadline
In order to confirm the reservation, the guest has to make the reservation payment within 24 hours of the received calculation, and forward the confirmation to the agency (Saturdays, Sundays and national holidays excluded). The precise date until which the agency is required to keep the dates applied for under the option (rent privilege for the guest) is pointed out on every calculation under the heading "due date".
When the guest fills in and sends the reservation application, for the next 24 hours, the chosen dates are withdrawn from the market and the applicant has the reservation privilege. Thus, no other guest is able to reserve the specified accommodation unit for the specified dates. On the Web page these specified dates are marked in yellow.
If the guest makes the reservation payment and forwards the confirmation to the agency within the due date, upon checking the payment these dates will be marked in red so that for the season in question no other reservation of the same unit is possible, not in the same dates nor any other dates partially overlapping with the confirmed dates.
If the agency does not receive the payment confirmation within the expected term, we will consider the guest to have cancelled the reservation they applied for. Thus, the specified dates on the Internet will no longer be marked in yellow, but will again be marked as available - in white.
3. Payment receipt
- Upon payment of the advance in the amount of 50% of the total you will receive confirmation of payment.
- Upon payment of the advance in the amount of 50% of the total or the balance you will receive the Bill specifying all payments made and the Voucher containing the following:
- Host, address, phone number / Hotel name, address, phone number
- Reservation holder, name and address
- Number of guests
- Paid for services, date of arrival and date of departure, confirmation of the sojourn tax payment
- Paid service, dates of arrival and departure of guests, the note about the paid sojourn tax
