General Terms and Conditions

General Terms and Conditions for Providing Accommodation Services
(private accommodation, agrotourism, villas)

1. INTRODUCTION
   croatia24.co.uk, croatia24.biz and croatia24.org provides accommodation services in accordance with the General Terms and Conditions, and with the period and details of the confirmed reservation. croatia24.co.uk, croatia24.biz and croatia24.org is not liable for force majeure *.
   
   
2. BOOKING AND PAYMENT
   Inquiries and booking of accommodation can be done electronically, by mail or at croatia24.co.uk, croatia24.biz and croatia24.org partner agencies.
   When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and croatia24.co.uk, croatia24.biz and croatia24.org .
   When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance, depending on the payment method, while the balance must be paid at least 30 days prior to the arrival date, depending on the payment method, that the guest was informed about while confirming the reservation. Note when paying by credit card - your credit card will be charged to the amount stated in CZK/EUR.
   
   
   
3. SOJOURN TAX
   According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults.
   Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation.
   
   
4. PRICE OF ACCOMMODATION
   The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking.
   The price of accommodation is given in EUR. croatia24.co.uk, croatia24.biz and croatia24.org reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, croatia24.co.uk, croatia24.biz and croatia24.org guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, croatia24.co.uk, croatia24.biz and croatia24.org is required to inform the customer.
   If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.
   
   
   
5. CATEGORIZATION AND SERVICE DESCRIPTION
   Accommodation units offered by croatia24.co.uk, croatia24.biz and croatia24.org are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in croatia24.co.uk, croatia24.biz and croatia24.org 's online offer.
   Standards for accommodation, food, services, etc. differ from place to place, country to country, and cannot be compared. Information obtained at the point of sale does not oblige croatia24.co.uk, croatia24.biz and croatia24.org in any way more than any information available on the Internet pages www.croatia24.co.uk, croatia24.biz and croatia24.org in the croatia24.co.uk, croatia24.biz and croatia24.org catalog or other printed material.
   
   
   
6. croatia24.co.uk, croatia24.biz and croatia24.org 's RIGHT TO CHANGES AND CANCELLATION
   croatia24.co.uk, croatia24.biz and croatia24.org reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified (See Article 1). Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
   Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, croatia24.co.uk, croatia24.biz and croatia24.org reserves the right to charge the price difference upon consulting the customer.
   In cases where substitute accommodation for paid accommodation is not available, croatia24.co.uk, croatia24.biz and croatia24.org reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.
   Should an adequate substitute accommodation not be available on the day of arrival, croatia24.co.uk, croatia24.biz and croatia24.org will provide information on available accommodation that is not included in croatia24.co.uk, croatia24.biz and croatia24.org 's offer and guarantees the refund of the complete paid amount.
   
   
7. CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
   

   In the event that the Traveler wishes to change or cancel a reservation by the Traveler himself/herself, he/she must do so in writing (by e-mail or fax). Changes can refer to the number of people or the names of the travelers, the date of the commencement and/or end date of the service and must be made no later than 30 days prior to the beginning date of the service in question. The first reservation change, if possible without added expenses, will be made free of charge. For each additional change a fee of 15 Euros per change will be charged. If a reservation change is not possible and the Traveler gives up the confirmed reservation, the cancellation terms listed below apply.
   Reservation changes for accommodations units and all other changes within 30 days of the beginning of the reservation as well as for the duration of the reservation will be considered a cancelled reservation.

   For fixed confirmed reservations for accommodation units, the date on which the written cancellation is received represents the basis of the calculation of costs as follows:

   1. for a cancelled reservation up to 30 days prior to the beginning date of the service - 15% of the total amount of the reservation, minimum 15 Euro
   2. for a cancelled reservation 29-22 days prior to the beginning of the service - 30% of the total amount of the reservation
   3. for a cancelled reservation 21 do 15 days prior to the beginning of the service, 40% of the total amount of the reservation
   4. for a cancelled reservation 14 do 8 days prior to the beginning of the service, 80% of the total amount of the reservation
   5. for a cancelled reservation 7 to 0 days prior to the beginning of the service, 100% of the total amount of the reservation price
   6. for a cancelled reservation following departure or failure of the Traveler to show up at the reserved accommodation unit - 100% of the total amount of the reservation
   
   For every cancelled reservation the Agency charges a fee of 25 Euro for handling expenses.
   
   In the event that the Traveler must cancel a reservation within 7 days of the beginning date of the service, the Agency offers the Traveler the chance/possibility of finding a new Traveler/User for the same reservation if possible (this depends on the service provider), wherein the Agency will only charge for the actual cost of the replacement. The new reservation holder assumes all of the obligations of these General Terms and Conditions.
   
   In the event that the Traveler does not arrive by midnight on the beginning date of the service and did not previously inform the Agency or service provider, the reservation will be cancelled and the corresponding cancellation fees will be charged according to the abovementioned terms.
   Should the actual costs of the cancellation exceed the above listed fees, the Agency reserves the right to charge the actual costs.
   
   The Agency is not obligated or responsible for reimbursing the Traveler for the cost of travel documents, visas which are in connection with reservations cancelled by the Traveler.
   
   
8. croatia24.co.uk, croatia24.biz and croatia24.org 's OBLIGATIONS
   It is croatia24.co.uk, croatia24.biz and croatia24.org 's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. croatia24.co.uk, croatia24.biz and croatia24.org will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied.
   
   
9. CUSTOMER'S OBLIGATIONS
   The customer is required:
   • to have valid travel documents,
   • to obey customs regulations and currency exchange regulations of the country where the destination is located,
   • to obey house rules in accommodation units and to have good relations with the host,
   • to produce the confirmation of payment (Voucher received by mail or email) upon arrival,
   • the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.
   Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
   By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.
   
   
   
10. LUGGAGE
    croatia24.co.uk, croatia24.biz and croatia24.org is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit (rental of a safety deposit box is recommended if available). Lost luggage or stolen goods should be reported to the host and the local police department.
    
    
11. COMPLAINTS
    Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint.
    
    Complaint procedure:
    • The guest is required to complain to the service provider about the inadequate service immediately on the arrival day and to notify croatia24.co.uk, croatia24.biz and croatia24.org 's office in Brno by email info@croatia24.co.uk or by phone 00 385 1 2415 619. croatia24.co.uk, croatia24.biz and croatia24.org is required to send the regional representative on the spot, while the guest is required to wait for him/her in the accommodation in question. Furthermore, the guest is required to cooperate with croatia24.co.uk, croatia24.biz and croatia24.org representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, croatia24.co.uk, croatia24.biz and croatia24.org is not required to accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). croatia24.co.uk, croatia24.biz and croatia24.org does not accept claims related to elements that are not part of the accommodation (construction work on roads, state of the beach and buildings in the immediate vicinity,...).
    • If the problem is not rectified even after on the spot intervention by an croatia24.co.uk, croatia24.biz and croatia24.org representative, the representative will put down in writing a record of the complaint in two copies, one for croatia24.co.uk, croatia24.biz and croatia24.org and the other for the guest. In such cases, the guest is required to send a written complaint along with the representative's record, other relevant documents and photographs that prove reasons for the complaint to croatia24.co.uk, croatia24.biz and croatia24.org by email at info@croatia24.co.uk or by mail at croatia24.co.uk, croatia24.biz and croatia24.org s.r.o., OBI building, 2nd floor, Bystrcka 38, 624 00 Brno, Czech republic, within 28 days upon returning from holiday. croatia24.co.uk, croatia24.biz and croatia24.org will take into consideration only properly filed complaints received within 28 days.
    • If the guest does not make a complaint on the spot, he/she does not have a right to be refunded.
    • If the Republic of Croatia is not the destination country, croatia24.co.uk, croatia24.biz and croatia24.org does not guarantee that it will be able to send a representative. In such cases, the guest is required to notify croatia24.co.uk, croatia24.biz and croatia24.org 's office in Brno by email at info@croatia24.co.uk or by phone 00 385 1 2415 619 and to cooperate with the service provider in good faith in order to rectify the reason(s) for complaint. If the problem still remains open, the guest must send, within 28 days upon returning home from holiday, a written complaint with accompanying documents and photographs that prove the basis of the complaint to croatia24.co.uk, croatia24.biz and croatia24.org by email at info@croatia24.co.uk or by mail to croatia24.co.uk, croatia24.biz and croatia24.org s.r.o., OBI building, 2nd floor, Bystrcka 38, 624 00 Brno, Czech republic. croatia24.co.uk, croatia24.biz and croatia24.org will take into consideration only complaints received within the period of 28 days.
    • croatia24.co.uk, croatia24.biz and croatia24.org assumes responsibility to make a written decision to the complaint within 14 days upon receipt of the complaint. Should croatia24.co.uk, croatia24.biz and croatia24.org need more time to collect information and verify the complaint with the host, it can prolong the response time by a maximum of 14 days. croatia24.co.uk, croatia24.biz and croatia24.org will take into consideration only those complaints that could not be solved on the spot.
    • Until croatia24.co.uk, croatia24.biz and croatia24.org presents its solution, the customer refrains from mediation by any other party, arbitration by the Association of Croatian Travel Agencies, or from taking the matter to court, and from informing the press.
    The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to croatia24.co.uk, croatia24.biz and croatia24.org and cannot include services already provided. With this the guest's right to an ideal compensation of damages has been excluded.

    croatia24.co.uk, croatia24.biz and croatia24.org cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.

12. COURT JURISDICTION
    Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Brno Court jurisdiction).
    
    
13. NOTE
    Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.
    
    
14. NOTE
    Discounts from simultaneous promotions may not be combined. Additional discounts for last-minute offers do not apply.
    

Brno 1.6.2007